Refund policy

Last updated: September 20, 2026

Six Pack Chicken is a perishable food product. For food safety reasons, we do not accept returns or exchanges for change of mind once an order has been delivered.

We stand behind every pack we send out. If something is wrong with your order, contact us and we will review the issue promptly.

WHAT WE COVER

Please contact us if your order arrives with:

  • A missing item or piece
  • The wrong flavor or product
  • Damaged or compromised packaging
  • A reasonable product quality or food-safety concern

REPORTING AN ISSUE

Please message us within 24 hours of receiving your order, where reasonably possible, and provide:

  1. Your order number
  2. Clear photos of the affected product and packaging as received
  3. A short description of the issue

Please keep the affected product and packaging while we review your report, where safe and practical to do so.

We may request additional information to help us investigate and trace the issue.

HOW WE RESOLVE ISSUES

After reviewing your concern, the appropriate resolution may include:

  • Replacement of the affected item
  • Re-delivery of a missing or affected item
  • Store credit, where agreed
  • Refund of the affected item where appropriate

Where replacement or re-delivery is practical, we will coordinate the available delivery schedule with you.

WHAT IS NOT COVERED

We generally do not provide refunds or replacements for:

  • Change of mind after delivery
  • Products stored or handled contrary to our storage instructions
  • Damage occurring after successful delivery
  • Incorrect or incomplete delivery information provided by the customer
  • Orders that could not be received because nobody was available on the selected delivery date

Please see our Shipping Policy for delivery and redelivery rules.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable Philippine law.

CANCELLING OR RESCHEDULING AN ORDER

To cancel or reschedule an order, please contact us before 2:00 PM on the day before your scheduled delivery date.

Once an order has been packed or dispatched, cancellation may no longer be possible.

REFUNDS

Where a refund is determined to be the appropriate resolution, it will generally be issued through the original payment method.

Refund processing and posting times depend on Xendit, your bank, card issuer, or e-wallet provider and may take several business days after processing.

CONTACT

Six Pack Bliss / Six Pack Chicken
RJN Ventures Corporation
Malolos, Bulacan, Philippines

Facebook: facebook.com/sixpackbliss
Email: sixpackbliss@gmail.com

Six Pack Chicken is a brand under Six Pack Bliss and is operated by RJN Ventures Corporation.